A complete support suite built for solar companies
Each module plugs into your workflow and scales with demand.
Pick the help you need or mix and match. Each solution plugs into your workflow and CRM.
Customer Support Desk
First-line help for every inquiry.
Technical & Troubleshooting Hotline
Certified agents who fix equipment issues fast.
Warranty & RMA Processing
Zero-stress replacements and logistics.
Solar Monitoring & Proactive Alerts
Real-time eyes on every install.
Back-Office Admin
Paperwork, data entry, rebate filing.
Customer care without the overhead
Homeowners and facility managers get answers in seconds, not days.
- Friendly Tier-1 agents trained on solar terminology.
- Phone, email, and chat all under one roof.
- Branded greetings, custom scripts, and CSAT follow-ups.
Result: happier customers, more referrals, fewer churned service plans.
Certified techs who close tickets on the first call
Complex inverter errors and battery warnings need experts, not generic reps.
- Agents certified by Enphase, SolarEdge, SMA, and Generac.
- Live remote diagnostics, firmware checks, and escalation paths.
- Full ticket history pushed into your help-desk software.
Outcome: Less downtime, fewer truck rolls, lower warranty costs.
Claims sorted, parts shipped, customers delighted
We own the tedious work so you don’t have to.
- Intake forms completed while the customer is still on the line.
- OEM portals updated and labels generated automatically.
- Replacement timelines tracked and communicated.
Benefit: Faster swaps, clean audit trails, zero paperwork headaches.
Know before your customer calls
Our monitoring team watches production dashboards around the clock.
- Real-time alerts from Enphase, SolarEdge, and custom SCADA feeds.
- Automated ticket creation and customer outreach.
- Performance reports delivered monthly.
Impact: 30% fewer emergency visits and a stronger service brand.
The behind-the-scenes work no one talks about
From rebate paperwork to data entry, we handle the busywork so your team can focus on installs.
- Utility interconnection forms.
- Incentive and rebate submissions.
- CRM hygiene and data validation.
Value: Reliable compliance, cleaner data, more productive staff.
