Outsource your inbound calls, RMAs, and monitoring to a team that speaks kilowatts fluently. We keep your customers happy while you keep building arrays.

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5.0

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Turn every call into a Five-Star Review 

Customer Care Desk:

Multi-channel frontline support that handles homeowner questions, billing issues, and upgrade requests.

Technical Hotline:

Certified technicians diagnose inverter, battery, and PV faults on the first call.

Warranty and RMA:

We own the paperwork, file warranties, and manage RMAs until the replacement is producing power.

Monitoring Service:

We watch every array in real time, trigger alerts at the first production dip, and coordinate fixes before customers notice.

Want to reduce downtime and boost customer satisfaction? We’ll show you how.

How It Works

Map your process

01

We document every script, queue, and escalation path so our agents mirror your in-house workflow from day one.

Train and certify dedicated agents

02

Each assigned rep completes OEM technical modules and brand-specific service training before taking a single call.

Soft launch with live feedback

03

We start in a controlled queue, gather real-time insights, and adjust scripts or routing within the first week.

Weekly KPI reports & continuous improvement

04

You receive clear dashboards on volume, AHT, FCR, and CSAT, and we fine-tune performance in recurring review calls.

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15 years of solar-only experience

10+ manufacturer certifications, including Enphase and SolarEdge. 

US and LATAM call centers for true follow-the-sun coverage. 

Weekly KPI dashboards plug straight into your CRM for full transparency.

Stay ahead in the world of Solar Specific BPO services through expert insights, industry trends, and success stories.

Five people with headsets work at computers in office cubicles, wearing matching company shirts.

🌞 Understanding SRECs and How the Big Beautiful Bill Impacts Them

Most of you Solar Guru’s already know about SRECs (Solar Renewable Energy Certificates), but for those still learning, here’s a quick breakdown provided by our friends at Recmint:
Call center staff with headsets work at computers in wooden cubicles, supervisor stands behind.

🚚 How to Avoid Unnecessary Truck Rolls in Solar Service

We’ve all been there—you send a technician out to a customer’s home, only to discover the issue was something simple like updating a Wi-Fi password, replacing a fuse, or flipping a breaker.
Man in yellow shirt points at something on coworker's desk in office cubicle, holding a "Service Efficiency" mug.

How We Keep Track of Every Customer Request

When you call or email us, we know how important your request is. Whether it’s a question about your solar system, scheduling a site survey, or checking on paperwork for your tax credit, every detail matters.

Ready to Get Started?

Complete the form below to book an intro call. Let Sungrid power your customer experience.

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