Outsource your inbound calls, RMAs, and monitoring to a team that speaks kilowatts fluently. We keep your customers happy while you keep building arrays.
5.0
Turn every call into a Five-Star Review
Multi-channel frontline support that handles homeowner questions, billing issues, and upgrade requests.
Certified technicians diagnose inverter, battery, and PV faults on the first call.
We own the paperwork, file warranties, and manage RMAs until the replacement is producing power.
We watch every array in real time, trigger alerts at the first production dip, and coordinate fixes before customers notice.
Want to reduce downtime and boost customer satisfaction? We’ll show you how.
How It Works
Map your process
01
We document every script, queue, and escalation path so our agents mirror your in-house workflow from day one.
Train and certify dedicated agents
02
Each assigned rep completes OEM technical modules and brand-specific service training before taking a single call.
Soft launch with live feedback
03
We start in a controlled queue, gather real-time insights, and adjust scripts or routing within the first week.
Weekly KPI reports & continuous improvement
04
You receive clear dashboards on volume, AHT, FCR, and CSAT, and we fine-tune performance in recurring review calls.
15 years of solar-only experience
10+ manufacturer certifications, including Enphase and SolarEdge.
US and LATAM call centers for true follow-the-sun coverage.
Weekly KPI dashboards plug straight into your CRM for full transparency.
Stay ahead in the world of Solar Specific BPO services through expert insights, industry trends, and success stories.
Ready to Get Started?
Complete the form below to book an intro call. Let Sungrid power your customer experience.