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Privacy Policy

This Privacy Policy explains how Sungrid BPO (“Sungrid,” “we,” “us,” or “our”) collects, uses, and shares information when you use sungridbpo.com (the “Site”).

1. Information we collect

  • You provide: name, company, email, phone, address, and any message contents submitted through our forms.
  • Automatic data: IP address, device/browser information, pages viewed, referring/exit pages, timestamps, and general location (from IP).
  • Cookies & similar tech: used for site performance, security, and analytics.
  • Business communications: if you reach out (email/phone) or enter a sales conversation, we may maintain records relevant to that conversation.

2. How we use information

We use information to:

  • Operate, maintain, and improve the Site.
  • Respond to inquiries and provide customer support.
  • Analyze Site performance and improve content.
  • Prevent fraud, secure the Site, and comply with law.
  • (If you become a customer) manage our relationship and perform under a separate services agreement.

3. Legal bases (EEA/UK visitors)

Where GDPR/UK GDPR applies, we rely on: legitimate interests (site operation, security, analytics), contract (responding to your requests), and consent (where required, e.g., certain cookies).

4. Disclosing information

We share information with:

  • Service providers (e.g., hosting, security, analytics, CRM) under contracts requiring them to use data only for us.
  • Professional advisors (legal, accounting) as needed.
  • Authorities when required by law, to protect rights, or for security/fraud prevention.
    We do not sell personal information, and we do not share it for cross-context behavioral advertising.

5. Cookies & analytics

We may use cookies and similar technologies to run the Site and understand usage. You can control cookies via your browser settings. Some features may not function if cookies are disabled.

6. Data retention

We keep information only as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data and our business. No method of transmission or storage is 100% secure.

8. Your choices & rights

  • Email/phone: Don’t want to be contacted? Tell us at info@sungridbpo.com.
  • Access/Correction/Deletion: You can request access to, correction of, or deletion of your personal information (subject to legal limits).
  • Cookies: Control via your browser; opt out of analytics where available.

California residents (CPRA)

You have the right to request:

  1. access to categories/specific pieces of personal information we have collected;
  2. deletion;
  3. correction;
  4. information about disclosures; and
  5. to limit use of sensitive information (we do not use sensitive information for inferring characteristics).

We do not sell or share your personal information. To exercise rights, contact info@sungridbpo.com or (757) 980-1500. We will verify requests as required by law and will not discriminate for exercising your rights.

Virginia residents (VCDPA) and other U.S. state laws

You may have rights to access, correct, delete, and opt out of targeted advertising (not used), selling (not performed), and profiling (not performed). Contact info@sungridbpo.com to exercise rights. If we deny a request, you may appeal by replying “Appeal” to our decision.

EEA/UK residents (GDPR/UK GDPR)

You may have rights to access, rectify, erase, restrict, object, and data portability, and to withdraw consent where applicable. You also have the right to lodge a complaint with your supervisory authority.

9. International transfers

If you access the Site from outside the United States, your information may be processed in the U.S. and other countries with different data protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

10. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Third-party sites

The Site may link to third-party websites/services. Their privacy practices are governed by their own policies.

12. Changes

We may update this Policy. We’ll post a new “Last updated” date when we do. Material changes will be highlighted for a reasonable time.

13. Contact

Questions? Email info@sungridbpo.com or call (757) 980-1500.

Mailing: Provide your preferred business mailing address here.