Our Story
Founded by solar experts, for solar experts, Sungrid BPO streamlines service calls, reduces truck rolls by up to 20%, and takes the RMA hassle off your plate—so you can focus on growing your business. Our trained remote techs handle everything from troubleshooting to KPI tracking, giving you the insights to improve performance and cut costs without sacrificing quality.
Leadership Team
Mario Reyes
Founder
Luis Reyes
Operations Manager - Guatemala Center
Jose Giron
Technical Service Manager
Why Sungrid BPO
Founded by Solar Experts
Streamline Service Calls, Standardize Technical and Customer Service
We handle the entire RMA process
Every call is logged and tracked in a Comprehensive KPI System
years of solar support
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customer issues resolved
0
+
first-call resolution
0
%
average cost savings vs. in-house teams
0
%
Case Study
We’ve all been there—you send a technician out to a customer’s home, only to discover the issue was something simple like updating a Wi-Fi password, replacing a fuse, or flipping a breaker.
Why Join the Sungrid BPO Family
Proven Solar Expertise
Years of hands-on experience in solar-specific customer service, back-office operations, and technical support.
Cost Savings Without Compromise
Lower overhead while maintaining high-quality service.
Data Security & Compliance
Industry-leading protocols to protect your data and ensure compliance.
Seamless Team Integration
We function as an extension of your team, adopting your culture, workflows, and standards.